Complaints records are kept for three years in line with Ofsted requirements.
If the complainant is not happy with the final decision made or wishes to contact a regulatory body before speaking to the management team, they can take their complaint directly to Ofsted.
Complaints made to Ofsted about a provider may be referred to the provider for investigation.
Ofsted Complaints Line: 0300 123 1231
Email address: firstname.lastname@example.org
Address: Ofsted, Piccadilly Gate, Store Street, Manchester, M1 2WD